Return and Refund policy

Return & Refund Policy

At Braj Sugandh Power Solution, we value your trust and aim to ensure your complete satisfaction with every purchase. If for any reason you are not fully satisfied, we offer a simple and transparent return & refund process.

We follow a customer‑friendly return policy similar to Amazon, ensuring peace of mind with every purchase.

🔄 Return Window

• Products may be returned within 7 days of receipt.

📦 Condition of Item

• The item must be in undamaged, resaleable condition.

• All accessories, manuals, and packaging must be intact and included.

📞 How to Initiate a Return

• • Please send the Return Request (RR) by filling a simple  RMA (Return Merchandise Authorization) Form), Click here to fill form.
    The RR number and return address will be sent to your registered email. Then you can return the product by any reliable courier to address given.

    Kindly note that we do not have any Pickup or Return courier facility, so you have to arrange the same from your end.

    If you have purchased item from Amazon or Flipkart, please raise the Return Request before closing the Return Window and follow there policy for return and refund.

    Registering the product and making a Return Request help us to improve our services, so we can serve you better. Please do not hesitate to spent some time for these Registrations on our website brajsugandh.in or links provided on our Product manuals.

  • ⏱ Response Time

• We will respond within 2 business days.

📮 Returning the Product

• Pack the product securely with all accessories and manuals.

• Ship it back to us via any pre‑paid courier service to the address we provide.

💵 Refund Process

• Once the returned item is received and verified as complete and in good condition:

  • A full refund will be processed within 3 business days.

  • Refund will be made through the same payment channel used for purchase, or another method as mutually agreed.