Return and Refund policy

Return & Refund Policy

At Braj Sugandh Power Solution, we value your trust and aim to ensure your complete satisfaction with every purchase. If for any reason you are not fully satisfied, we offer a simple and transparent return & refund process.

We follow a customer‑friendly return policy similar to Amazon, ensuring peace of mind with every purchase.

🔄 Return Window

• Products may be returned within 7 days of receipt.

📦 Condition of Item

• The item must be in undamaged, resaleable condition.

• All accessories, manuals, and packaging must be intact and included.

📞 How to Initiate a Return

• Contact us within 7 days of receiving the product:

  • Email: brajsugandh@gmail.com

  • WhatsApp: 9996025302

• Please mention the reason for return and describe any issue you are facing.

⏱ Response Time

• We will respond within 2 business days.

• Our team will either help resolve your issue or provide a return authorization with the return address.

📮 Returning the Product

• Pack the product securely with all accessories and manuals.

• Ship it back to us via any pre‑paid courier service to the address we provide.

💵 Refund Process

• Once the returned item is received and verified as complete and in good condition:

  • A full refund will be processed within 3 business days.

  • Refund will be made through the same payment channel used for purchase, or another method as mutually agreed.